Got a gift card, a promo code, or a discount we promised and you can’t find it? This page is where it gets fixed.
Using a code at checkout
- Add your items to the cart.
- At checkout, find the “Discount code” field.
- Enter the code exactly as printed (codes are case-sensitive) and click Apply.
- The discounted total appears before you pay. If it doesn’t, the code is expired, used, or has a minimum — the message will tell you which.
Gift cards
Gift cards are redeemed the same way, at checkout, in the discount code field. The full balance applies; any remainder is forfeited. Gift cards don’t expire, don’t carry fees, and can be combined with our Buy 3 Get 1 Free offer (the free pouch is a line-item discount, the code is applied on top).
Code not working?
Before you email us, check the usual suspects: extra spaces, an “O” typed as a zero, or a code meant for a different store. Then:
- Email [email protected] with the code, a screenshot of the error, and the products in your cart.
- If it was promised by our team (an apology code, a fix for a bad order, a community perk), we’ll apply it manually to your cart — same business day.
What we’ll never do
No “code expires in 10 minutes” pressure tactics, no codes that silently stop working, no terms that void a code after one line item. If a code is listed, it works as described. Anything less, tell us — we’d rather fix it than argue about it.