Everything you need to reach us, in one place.
Road Trip Mushroom Store
- Street address: 1200 Route 66 Blvd, Austin, TX 78701, United States
- Email: [email protected]
- Support hours: Monday–Friday, 9:00am–5:00pm Central Time (we answer emails outside those hours too, just a little slower)
What we can help with
- Orders: tracking, changes, replacements, damaged-in-transit claims (photos within 48 hours, per our shipping policy).
- Products: dosing questions, flavor picks, first-timer advice, ingredient and allergen details (see the allergy page).
- Legality: state-by-state questions about what we can ship to you — answered straight, in writing.
- Discounts & promotions: the Buy 3 Get 1 Free offer and bulk savings are always on; if you think you’re owed one, tell us your cart and we’ll apply it.
Response times
Most messages get a reply within one business day. Order-critical issues (a package that’s clearly gone wrong) jump the queue — say “URGENT: order #” in the subject and it’ll be handled same-day.
Prefer the self-serve route? The FAQ answers the 50 most common questions, and your account page shows order history and tracking.